Terms & Conditions

Terms of Use:

Please read our terms and conditions carefully before ordering. All sales are subject to the terms below and will govern any contract of sale that we, Thefragranceshop.ca enter into with you, the customer and reseller. We do both Retail and Wholesale. We have resellers all over Canada. If you wish to set up a reseller Account with us, please contact us via email form on contact us page.
Please provide maximum information about your company. We will respond to your reseller Application within 48 hours meanwhile your account remains as Retail Customer. Once your application is approved, you will be notified by email then you will be able to place an order on reseller price.
We provide option to see exact stock quantity if reseller is buying from us on regular basis. If you don’t purchase any product via website for 30 days, your reseller Account will get deactivate and changed to Retail Account. If you have any question, please feel free to call us at 905-830-4343.

Payment Policy:
We accept Cash, Debit, Visa, Master Card, Money Order, Direct Deposit, Bank Draft and PayPal.
All items will be delivered after payment is cleared. Your order is not confirmed until we have not received payment. Although we hold stock for 24 hours after order placement but still we can’t guarantee that.
For Free Pickup, you have choice to pay when you come to collect your order at our store. We ship to confirm address only meaning same as billing address.

Sales Inquiries:

Please check the specification carefully to ensure that the product meets with your requirements before ordering. If you are in doubt them please contact us via email or telephone before placing any order. Alternatively, visit the manufacturer’s website for more information.

Placing an order:

We accept orders from Canada and USA only at the moment. We only ships to confirm address. Stock levels shown on the web site are for guidance only and are based upon the stock at our supplier’s warehouse, not our retail premises.
Goods advertised on our web store may be priced differently to the ones in store. If you place your order on the internet the web store price will apply. If you place your order at one of our stores the price you pay will be the price advertised at the store. If there is a large difference between the prices it may be that there has been a sudden change in supplier pricing or the item is not identical.
The price of goods on our web site is shown excluding Taxes. All Canadian customers will be charged tax at the current rate on all sales. Delivery costs are shown at the end of the order.
We reserve the right not to supply goods and services to any individual or company.

Return of Goods:
We accpet goods on unopened items.
We do not offer goods on a testing basis. 
We only accept return if item is unopened 
If for any reason it is necessary to return goods to us then you must ensure that you follow the following procedure 
1. Contact the Web Sales team at 905-830-4343 stating your name, address, order reference number, item and description of the fault.
2. If your item is accepted for return you will be issued an RMA Number and we ask you to put a copy of the email we send you in the box with the item to return. 

3. Bring the item into our store (if you are in the area) or return the item to us at the given address . Do not write or mark anything on the original packaging.
4. These items will be replaced as soon as they are inspected and sent out to you as soon as possible or a credit offered.