We do not accept goods back that you find are not compatible with your system. We do not accept the return of software that has been opened or installed. We do not offer goods on a trial basis. If for any reason it is necessary to return goods to us then you must ensure that you follow the following procedure or click here.
1. Contact the Web Sales team at 905-830-4343 stating your name, address, order reference number, item and description of the fault.
2. If your item is accepted for return you will be issued an RMA Number and we ask you to put a copy of the email we send you in the box with the item to return. Ensure you have included all disks, manuals, cables, accessories and original package supplied or you will not receive a credit for the item.
3. Bring the item into our store (if you are in the area) or return the item to us at the address as above. Do not write or mark anything on the original packaging.
4. The items will be inspected by our technical team and if found to be faulty will be sent to the manufacturer to be repaired or replaced.
5. These items will be replaced as soon as they are inspected and sent out to you as soon as possible or a credit offered.